Privacy Policy

1. Introduction

CITY LINK (“City Link,” “we,” “our” or “us”) is a digital media and entertainment platform operated by Sayyad Aawes Sayyad Akram, a sole proprietor based in Chhatrapati Sambhajinagar, Maharashtra, India.

City Link provides access to features and content that may include local news, cricket matches and tournaments, live event coverage, video content and replays, podcasts, films, educational content, event updates, user profiles and community features.

This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you use the City Link mobile application, website and related services.

The information we process depends on the features you use and the technology integrated into City Link. We will update this policy when our data practices materially change.

Privacy and support contact: citylinkapp247@gmail.com
Official website: citylinkzone.com
Account deletion: citylinkzone.com/account-deletion

2. Information we collect

Depending on the features you use, City Link may process the following categories of information.

2.1 Account and authentication information

When you register, sign in or manage an account, we may process:

• Full name or display name.
• Username.
• Email address.
• Mobile number, if requested or provided.
• Authentication and account-security information handled by the authentication system.

The specific fields depend on the registration and sign-in methods available in the app. We do not ask users to send passwords or one-time passwords through the support contact form.

2.2 Profile and community information

Where profile or community features are available, we may process:

• Profile photograph and biography.
• Username and display name.
• Posts, photographs, videos or other content submitted by users.
• Follower and following information.
• Likes, saved items and other supported interactions.
• Messages sent through an in-app messaging feature, if enabled.

Information that you publish to a public profile or public-facing feature may be visible to other users. Review the available settings before publishing information.

2.3 Usage and activity information

We may process information about screens and features used, searches and content interactions, videos or other content opened or viewed, playback and viewing activity, and app performance.

2.4 Device and technical information

• Device type and operating system.
• App version.
• Diagnostic and crash reports.
• Security logs and technical identifiers.
• Information required to deliver push notifications or maintain app functionality.

2.5 Photos, videos and device permissions

If a feature allows you to upload a profile picture, photograph, video or other media, City Link may process the selected file and the information needed to provide that feature. Camera, microphone, photo-library or other device permissions are requested only where a feature needs them.

2.6 Support and complaints

If you contact us, submit a support request, report content or make a privacy request, we may process your contact details and the information you provide. Please do not include passwords, OTPs, payment-card information or unnecessary sensitive personal information.

3. How we use information

• Create, maintain and authenticate user accounts.
• Display profiles and provide supported social features.
• Deliver news, match information, tournaments, video content, podcasts, films, educational material and event updates.
• Enable content discovery, playback and saved-content features.
• Support messaging and community interactions where available.
• Deliver notifications where enabled and permitted.
• Diagnose errors and improve reliability and performance.
• Protect accounts, prevent spam and detect misuse or security incidents.
• Respond to enquiries, complaints and requests.
• Meet applicable legal obligations and protect legitimate legal rights.

Where consent is required by law, we will obtain it through an appropriate mechanism.

4. News, events, photographs and videos

City Link may publish news reports, interviews, photographs, event coverage, podcasts, films and other audiovisual material. Content may be supplied by authorised administrators, reporters, production teams, content partners or other permitted sources. Some material may depict individuals or public events.

We aim to handle personal information and content responsibly and to respect applicable privacy, consent, copyright and other legal rights. If you believe published content unlawfully infringes your privacy or rights, contact citylinkapp247@gmail.com with details that allow us to identify the material.

5. User profiles and public content

City Link profiles may display usernames, profile pictures, biographies, posts, follower information and other profile details. Content you submit to a public-facing feature may be visible to other users or accessible through sharing features. Do not publish sensitive personal information in public-facing fields or posts.

6. Live coverage, streaming and third-party content

City Link may provide access to cricket coverage, live events, replays, podcasts, films and other audiovisual content, only where the operator or relevant provider has the necessary rights or other lawful authority. Where content is delivered through a third-party provider, that provider may process technical or usage information under its own terms and privacy policy. We do not claim ownership of third-party content merely because it is linked or made accessible through the platform.

7. How we share information

City Link does not intend to sell users' personal information. Where necessary to operate the service, information may be disclosed to:

• Hosting, database, storage and infrastructure providers.
• Authentication and account-security providers.
• Video, streaming and content-delivery providers.
• Analytics, crash-reporting and diagnostic providers, if integrated.
• Push-notification providers, if used.
• Personnel and contractors authorised to operate or support the service.
• Government authorities, regulators, courts or other parties where disclosure is required by law or is otherwise lawful and necessary to protect rights or safety.

We apply appropriate safeguards to information sharing as required by applicable law.

8. Third-party services and external links

City Link may use third-party services for authentication, hosting, video delivery, notifications, diagnostics or analytics. When you interact with a third-party service, that provider may process information under its own terms and privacy policy. If YouTube is used to deliver content, review the Google Privacy Policy and YouTube Terms of Service. City Link does not control the independent privacy practices of third-party services.

9. Data security

We take reasonable technical and organisational measures appropriate to the information processed to protect it against unauthorised access, loss, misuse, alteration or disclosure. These include access controls, secure transmission, restricted administrative access and secure credential management. No electronic storage or transmission method can be guaranteed to be completely secure.

10. Data retention

We retain personal information only for as long as necessary for the purposes described in this policy, subject to applicable legal requirements and legitimate needs such as security, fraud prevention and dispute resolution. Retention depends on the category of information. Where information must be retained for a lawful reason, it will be handled in accordance with the applicable requirements and kept only for the necessary period.

11. Account and personal data deletion

If you have a City Link account, you may request deletion through the in-app account settings, where available, or through the account deletion page. That page lets you start a deletion request without reinstalling the app.

We will verify requests where reasonably necessary to protect accounts from unauthorised deletion. Once a valid request is accepted, we will delete the account and associated personal data in accordance with the applicable process and legal requirements. If certain information must be retained for a lawful purpose, such as compliance, security, fraud prevention or dispute resolution, that exception is limited to what the law allows. Logging out, suspension or freezing an account is not account deletion.

12. Children's privacy

City Link may include educational content, school-event coverage or other material involving young people. The presence of such content does not, by itself, mean the app is intended for children. We will handle children's personal data in accordance with applicable law and use age-appropriate safeguards and parental or guardian consent where the law requires it. We do not intend to process children's personal information in violation of applicable legal requirements. Parents or guardians may contact us using the details below.

13. User rights and privacy requests

Subject to applicable law, you may request access to, correction of or deletion of personal information, or ask how it is processed. Contact citylinkapp247@gmail.com or use the contact page. We may need to verify your identity before processing a request.

14. Changes to this Privacy Policy

We may update this Privacy Policy when City Link's features, data practices, service providers or legal obligations change. The revised policy will be published at this URL with an updated “Last updated” date. Where required, we will provide additional notice or obtain consent.

15. Contact information

Service: CITY LINK
Operator: Sayyad Aawes Sayyad Akram
Legal status: Sole proprietorship
Business location: Chhatrapati Sambhajinagar, Maharashtra, India
Postal code: 431005
Privacy and support email: citylinkapp247@gmail.com
Official website: citylinkzone.com

For privacy questions, account deletion requests, data requests or complaints, contact us using the details above.